Frequently Asked Questions
🐶 Products
What size hat should I get for my dog?
Our hats are designed to fit a bit loose like a collar. If your dog is in between sizes, size up.
Use a soft measure tape around your dog’s head. Check size guide to see full instructions and product measurements.
How can I train my dog to wear a hat comfortably?
Start with short and fun sessions. Use treats and let your pup sniff and explore the hat first. Gradually increase the time they wear it to build comfort.
Pair it with walks or fun outings — many dogs learn to love their hat as part of their adventure routine!
What’s the best way to put a Hats & Paws hat on my dog?
Open the chinstrap and gently place the hat on your dog’s head. Pull the ears through the ear holes and fasten the strap under the chin.
Adjust for a snug, comfy fit and ensure your pup feels calm and secure.
My pup’s hat got dirty. Can I wash it?
Yes! Wipe gently with a damp cold towel and lay flat to dry. Our hats are made to handle a little mess.
An item I want is out of stock, when will it be restocked?
We restock popular styles regularly. Join our email list or follow us on Instagram to get restock alerts and early access.
📦 Shipping & Delivery
How long does Hats & Paws take to ship my order?
Orders typically ship within 2–5 business days. You’ll receive a tracking link as soon as your order is on its way.
What are the shipping costs?
Shipping rates are calculated at checkout based on your location and order size. We aim to keep it as affordable as possible!
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $50.
Does Hats & Paws ship internationally?
Yes, we ship worldwide! Please note that free shipping is not applicable for international orders, and rates and delivery times vary by location.
📬 My Order
Where can I find my order confirmation?
You’ll receive an order confirmation email right after checkout. Don’t see it? Check your spam folder or contact us.
What is the return policy for Hats & Paws products?
We accept returns within 15 days of delivery for unused, non-custom items in original condition. See our Shipping & Returns page for full details.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email to follow your package.
I've received an incorrect item or something is missing in my order, what should I do?
We're so sorry! Please contact us right away at support@hatsandpaws.com with your order number and a description of the issue.
We've tried to think of everything but if you don't see an answer to your question above, send us a message at support@hatsandpaws.com